Creative Holidays

1. How will I receive my travel documentation? Your documentation is emailed to you at the address you enter on the booking details page once the booking is fully paid. You should expect to receive them within the next business day.

2. I have not received my travel documents, what do I do? If you have not received your travel documents on the next business day after full payment is made, call Creative Holidays on 1300 747 400 and quote your reference number.

3. I am receiving an error when trying to make a booking, what do I do? If an error message is received and you would like assistance call Creative Holidays on 1300 747 400. To ensure we can assist you note at what stage the error is occurring and the error message you have received.

4. How do I cancel my booking? Call Creative Holidays on 1300 747 400 and quote your booking reference to cancel your booking. Depending on the package booked, portions may be non-refundable and cancellation penalties may apply. Office hours are Monday to Friday 9am to 5pm EST

5. Can I change my booking? To change your booking call Creative Holidays on 1300 747 400 and quote your booking reference. The conditions on the package type booked may restrict your changes. Office hours are Monday to Friday 9am to 5pm EST

6. What holidays can I book online? Year round Australian hotels, day tours and car hire can be booked online, all other products are available via your preferred Travel Agent

7. How do I book more than one room or one car? Only 1 room and/or car can be booked online at a time. A separate reservation must be booked for each room or car required. Alternatively call Creative Holidays on 1300 747 400.

8. Are my personal details secure? Yes. Thwaite Secure Socket Layer (SSL) encryption is used to protect information from unauthorised viewing.